Technical Support Assistant Telford, (on site) 08:00 to 17:00 Circa £28,000 plus benefits Objective To provide comprehensive technical support to customers network across all stages of the sales cycle, from pre-sales engagement to post sales technical support. Duties Collaborate closely with the Sales colleagues to proactively support products and projects, anticipating potential issues and escalating them to management Take full ownership of technical issues, including their management, resolution and escalation. Accurately document and track all technical issues using central systems (Salesforce/FTIE/ETO), ensuring timely updates and resolution tracking. Maintain clear, professional and effective communication with both internal stakeholders and external customers. Provide technical support to the sales team, including solution recommendations, proposal development, customer presentations and other technical communications as suitable. Identify and report critical third-party solution vendors during technical engagements, sharing relevant information with the EMEA solutions team. Lead and manage customization projects through POC completion before transitioning ownership to the sales team. Ensure effective technical handovers between team members when required, enabling continuity and consistency. Manage and maintain the UK demo system and stock, ensuring timely fulfilment of demo requests. Provide on-site technical support for customers and partner activities, as need