Membership Administration Manager £38,000 - £43,000 Liverpool Permanent, Full Time Contract type: Permanent Working arrangements: Standard working hours between 9am - 5pm, Monday to Friday. Hybrid working, with a minimum of 6 days per month in the office About the role: The Royal College of Physicians is seeking to recruit a membership administration manager to play an important role in shaping and delivering an outstanding member experience. Based in our Liverpool office, you will lead a busy team (3 direct reports) who are often the first point of contact for those looking to join the RCP, have membership related queries or want to understand more about the value of RCP membership. Key Responsibilities You''ll be responsible for operations relating to the member life-cycle such as new member applications, renewals and cancellations and oversee the collection c£8.5M of income via Direct Debit and online payment providers. You''ll play a key role in membership growth, providing regular reporting on membership acquisition, retention and changes within our membership profile. You''ll work collaboratively with other managers across the wider membership team, contributing to the delivery of our membership strategy, as well as ensuring continual improvement of processes and our approach to supporting members. About you: You will have at least five years'' experience within a membership or subscription-based context with a solid understandin