Damia Group is partnering with a leading global technology organisation to recruit a Duty Engineer for a highly available, 24/7 operational environment supporting business-critical communications and infrastructure services worldwide.Standard office hours with an on-call rota."This role requires the successful candidate to undergo and be eligible for UK Security Vetting at DV level. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements (10 years in the UK). If applicable, Reserved Post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds."This is an excellent opportunity for a technically strong engineer with broad infrastructure, networking and security experience who thrives in an operational role and enjoys working at the heart of live service delivery.The RoleAs a Duty Engineer, you will be responsible for the proactive monitoring, support and maintenance of complex global systems and networks. Acting as a key escalation point, you will respond to incidents, perform detailed troubleshooting and work closely with engineering and service teams to ensure high levels of availability and performance. Key ResponsibilitiesMonitor and support live production systems within a 24/7 duty rotaRespond to incidents, alarms and service degradations in line with SLAsPerform fault diagnosis, root cause anal