Job Role: Ticketing Operations Lead (Band 10) Start Date: Immediate Working Hours: 37 hours a week (Monday-Friday) Location: Piccadilly, Manchester, (M1) Salary: Starting at 70,906 per annum Job Purpose The role will lead the Operational Management and optimisation of all customer-facing payment systems used across digital and physical transport ticketing environments. This includes contactless EMV payments, mobile ticketing apps, smartcard platforms, ticket vending machines, real time vehicle (bus) location systems and integrated journey planning systems. The focus is to ensure seamless, real-time, and compliant payment experiences for millions of passengers, with high system availability and responsive issue resolution. The individual will lead operational practices, monitor system health, coordinate incident response, and serve as a key liaison between Ticketing Leadership, technology teams including internal and external suppliers and customer experience stakeholders.Key ResponsibilitiesSystem Monitoring: Oversee daily performance of ticketing systems, ensuring uptime and reliability.Incident Management: Respond to and resolve technical issues quickly, coordinating with internal teams and vendors.Vendor Coordination: Manage relationships with service providers, payment networks, and platform vendors to maintain SLAs.Compliance: Ensure adherence to PCI DSS, GDPR, and transport regulations.Fraud and Revenue Protection: Monitor for suspicious activity and implement fraud pr