Central Planner Field Support - Planning Consumer Care Starting salary 24,392.04, rising to 28,151.82 with annual reviews.? Hours: Monday to Friday, rotating shifts between 07:30 and 17:00.? Location: Peterborough The role Step into a fast-paced, central role where you orchestrate the day for our Field Service Engineers and help deliver a brilliant customer experience every single day. You will sit at the heart of the operation, turning plans, data and live updates into smooth, efficient schedules that keep customers happy and engineers productive.? What you''ll doOwn a rolling 7-day schedule, making sure every area has the right engineer with the right skills at the right time so appointments can be booked quickly and confidently.?Allocate and reallocate jobs to cut travel time, reduce downtime and keep workloads balanced across both employed and contractor engineers as demand changes.?Monitor service levels and engineer utilisation, spotting issues early and adjusting plans to keep things on track.?Handle calls and emails from engineers and internal colleagues, providing clear information, support and solutions in a warm, professional manner.?Take charge of escalations, investigating what has gone wrong, putting things right for the customer and helping prevent repeat issues.?What you''ll bringStrong customer service experience, with the confidence to manage queries, challenges and changing priorities calmly and professionally.?Excellent attention to detail, comfortable wor