About the Role As a Technical Services Support Officer, you will: Assist with the in-place upgrade from Windows 10 to Windows 11, ensuring minimal disruption to staff across the organisation. Support the wider deployment of new PCs as part of the Technology Refresh strategy. Provide helpdesk cover, responding to customer issues promptly and professionally. Troubleshoot and resolve technical queries to maintain high levels of customer satisfaction. Serve as one of the primary contact points for user support via face-to-face interactions, telephone, and online channels. Contribute to core services that support customer service strategy and standards, IT operations, disaster recovery, business continuity planning, and organisational communications. About You We are looking for a candidate who: Has experience supporting Windows operating systems, ideally including involvement in a large-scale Windows 10/11 upgrade project. Possesses strong technical troubleshooting skills and a customer-focused approach. Communicates clearly and confidently with users of all technical abilities. Enjoys working in a fast-paced environment and can manage multiple priorities effectively. Works well both independently and as part of a collaborative team.