Job Title: Hub Worker Directorate: Various Location: Dependent on service Reporting to: Manager/Deputy Manager Responsible for: N/A PURPOSE OF THE JOB The role of a Hub Worker is to jointly manage the safe day to day running of the project with other members of the team and to provide basic support and advice to clients. The Hub Worker will be the first point of contact for clients and visitors and will be responsible for coordinating the Health and Safety within the service. The Hub Worker will be expected to regularly participate in team meetings and other ad hoc project groups as agreed with the management and team of the project. KEY RESPONSIBILITIESWorking within the rota shift pattern as required; to maintain a friendly and supportive environment within the project.To cover all Hub day-to-day tasks, including dealing with phones, post, the door entry system and to have a presence in the hub area to respond to enquiries.To deal with the immediate support needs of clients as appropriate, providing crisis intervention where necessary, and feedback all ongoing issues with clients to the team.To support vulnerable clients on an ongoing basis with any task as appropriate in order to facilitate the team to resolve their housing crisis quickly and effectively.To record all resident''s complaints appropriately and refer to relevant individual, and feedback on these.To liaise and work with AandR workers across the service, volunteers and external agencies to deliver the highest p