Customer Service Advisor

Milton Keynes | Temporary to Permanent | Full Time

Working Hours

• 09:00 - 18:00, 5 days per week, including every other weekend OR
• 15:00 - 24:00, 5 days per week, including every other weekend

Pay: -12.85 per hour, plus a 20% uplift for hours worked after 7pm

Start Date: Monday 27th July

Training

The first 4 weeks will be Monday to Friday, either 09:00 - 16:00 or 10:00 - 17:00.

You must be available for the full training period and have no holidays booked during this time.

The Role

We are looking for experienced and customer-focused individuals to join a busy Customer Experience Centre in Milton Keynes.

As a Customer Service Advisor, you will:

• Handle inbound calls, emails and live chat enquiries
• Support customers with orders and order-related queries
• Advise on promotions, discounts and offers
• Assist with delivery queries, returns, cancellations and complaints
• Deliver an exceptional customer experience at every interaction

About You

• Previous customer service experience is desirable
• Excellent communication skills
• Professional and friendly manner
• Strong problem-solving skills
• Comfortable working in a fast-paced environment

Temporary to Permanent Opportunity

You will initially work through Tate Recruitment on a weekly paid timesheet basis during a 3-month probation period. Following successful completion, you will transfer to a permanent contract with no further probation.

Permanent Benefits

• Hybrid working after probation
• Monthly bonus opportunities
• Overtime available
• 28 days holiday (including Bank Holidays)
• 50% staff discount
• Cycle to Work Scheme
• Discounted gym membership
• Health Shield Cash Plan
• Life Assurance
• Reward vouchers
• Free tea and coffee
• Modern breakout areas with pool and table tennis tables

Apply Now

If you''re passionate about customer service and looking for a long-term opportunity, submit your CV today and we''ll be in touch to discuss the next steps.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.