Excellent opportunity for a Service Desk Analyst to join a leading IT and Communications service provider in the South West. Job Title: Service Desk Analyst Job Type: Permanent; Full Time Salary: £25,000 - £30,000 Location: Exeter About the Service Desk Analyst role: Join a constantly growing team in a company that has clients across the UK and beyond with a penchant for progression. You will be working with clients on a daily basis, supporting their continued success via our ticketing platform and remote support software as well as regular visits to client premises. You will have a logical approach and attention to detail, be confident, highly organised, flexible, reliable and able to manage tasks and prioritise within tight deadlines. Key responsibilities of the Service Desk Analyst:- Provide first line technical support to our customers via our ticketing platform, email, phone and remote support tools- Diagnose and resolve common desktop, laptop, printer and basic networking issues- Set up and configure new user accounts, devices and applications- Assist with routine maintenance tasks, patching and monitoring- Escalate more complex issues to senior engineers where appropriate- Support small project tasks under the guidance of more senior team members- Accurately document work, updates and solutions in our service desk system Requirements of the Service Desk Analyst:- Motivated team player with high standards of customer service- Excellent analytical and problem-solvi