Location: Edinburgh (Office-based) Pay: £13.50 per hour + holiday pay accrualDuration: Until 31st July - with possibility of extension Hours: 37.5 hours per week, rota basisMonday to Wednesday: 8:00am - 4:30pm with a one hour lunch breakThursday and Friday: 9:00am - 5:30pm with a one hour lunch breakSaturday: 8:00 am - 4:00 pm with a 30 minute lunch break. 2-4 Saturdays per month Requirement: Valid DBS certificate Start: Immediate availability essentialAbout the RoleWe''re looking for a personable, proactive, and adaptable Customer Service Representative to support the day-to-day processing of visa applications and renewals. You''ll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.What You''ll Be DoingGreeting and assisting customers throughout the application processSupporting applicants with completing and checking formsCollecting biometric data and required documentationFollowing structured administrative and filing proceduresUsing a computer-based system to guide workflowHandling customer queries and complaints with diplomacy and confidenceWhat We''re Looking ForYou''ll thrive in this role if you have:Proven experience in a customer-facing roleThe ability to stay calm and professional under pressureA can-do attitude and willingness to go the extra mileExperience working in a fast-paced, collaborative environmentStrong communication skills and a patient, supportive approachA valid DBS certificate