Temporary Customer Service / Client Care SpecialistLocation: Airdrie (relocating to Falkirk - date TBC) Pay Rate: 13.70 - 16.00 per hour (equivalent to 25,000 - 30,000 per annum) Job Type: Temporary (3 months initially, with potential to become permanent) Start Date: Immediate Working Hours: Monday to Friday, 9:00am - 5:00pmAbout the RoleWe are currently recruiting for a proactive and customer-focused Customer Service / Client Care Specialist to join a growing business on a temporary basis. This is an excellent opportunity for someone who enjoys building relationships, driving sales, and delivering outstanding customer experiences.Please note: the role is currently based in Airdrie; however, the business will be relocating to Falkirk in the coming months. Applicants must be able to accommodate this future change in location.Key ResponsibilitiesRegularly contact existing clients to promote new and seasonal products, encouraging increased spend and strengthening relationshipsManage and maintain customer pricing, ensuring accuracy and commercial viabilityConduct outbound calls to cold prospects and lapsed customers to generate new business opportunitiesAnalyse customer purchasing trends to identify sales gaps and opportunitiesKeep customer records up to date, ensuring all information is accurate and compliantWhat We''re Looking ForPrevious experience in a customer service, account management, or sales-focused roleStrong communication skills with confidence in making outbound cal