Job descriptionContact Centre Manager - Motor TradeSalary: 50k basic, OTE 75,000 Working hours: 5 days out of 7 on a shift pattern, to include weekeds My client is recruiting for an experienced Contact Centre Manager, ideally with motor trade experience, for their award-winning contact centre in Hinckley This is an excellent opportunity for a driven and hard-working Individual to join a great team in a growing business that will reward top performers generously.Fantastic benefits package that includes: Contact Centre ManagerGreat working conditionsGreat workforceExcellent bonus structureFree parkingRole: Contact Centre ManagerLead and inspire the Call Centre team to deliver outstanding customer care across all touchpoints. Convert a high volume of inbound and outbound enquiries into appointments and direct sales. Drive team performance while ensuring compliance with all necessary regulations, including FCA policies. Monitor, coach, and develop team members through regular one-to-one sessions and performance reviews. Manage departmental productivity and staffing to ensure optimum coverage and efficiency. Maintain a professional, friendly, and brand-aligned environment within the call centre. Provide insights and feedback on customer trends during daily management meetings. Liaise with internal departments to ensure seamless communication and collaboration across the business.Requirements: Contact Centre ManagerProven experience in a Call Centre Management or similar leadership