Job Purpose:The Facilities Services Assistant is a central member of the Property and Facilities Team, responsible for delivering an efficient and responsive facilities and postal service. The role manages the central service desk, provides high-quality administrative support, oversees access control processes, and ensures the smooth handling and distribution of incoming and outgoing mail. Working closely with colleagues, contractors, and building management teams, the postholder helps maintain a safe, well-run, and customer-focused working environment.Key Responsibilities:Service Desk and Issue ResolutionManage the Facilities Service Desk, ensuring all enquiries are logged, assigned, tracked, and closed in a timely manner.Keep requestors informed of progress and follow up with internal teams and external suppliers to ensure prompt resolution.Escalate delays or performance concerns to management when required.Access Control and OnboardingAdminister access control systems, issuing new and replacement passes in line with security and departmental procedures.Support onboarding for new Chelmsford starters, including access pass setup and delivery of health, safety, and fire briefings.Facilities and Contractor CoordinationLiaise with the Myriad House management team to support daily building operations and resolve maintenance issues.Arrange contractor access for regional offices, ensuring all visits comply with required processes.Review completed maintenance work, maintain accurat