We''re looking for a Customer Service Advisor to join our Hinchingbrooke DTC PFI team based in Huntingdon. Location: Huntingdon Hours: Monday to Friday, 8 AM to 5 PM - some flexibility on hours available if desired, just let us know when you speak to us. We are unable to offer certificates of sponsorship to any candidates in this role. Kier Workplace Services provides specialist teams and technology solutions to help plan, manage and improve our clients'' workplaces. We''re looking for a Customer Service Advisor to join our team at Hinchingbrooke DTC PFI, where you''ll play a vital role in ensuring excellent service delivery to both internal and external customers through call handling, scheduling and task completion. What will you be responsible for? As a Customer Service Advisor, you''ll be working within the Hinchingbrooke DTC PFI team, supporting them in delivering exceptional customer service. Your day to day will include: Communicating effectively with customers to capture, record and distribute service calls using helpdesk software Writing clear problem definitions that provide engineers with the scope of work required Allocating tasks to internal scheduling teams or external resources efficiently Producing KPI reports on a daily, weekly and monthly basis Supporting the team in achieving performance targets and ensuring smooth service delivery What are we looking for? This role of Customer Service Advisor is great for you if: You have experience working with ..... full job details .....