IT Support Team Leader Location: Broxbourne (Fully Office-Based) Salary: 35,000 - 40,000 per annum Hours: Monday to FridayA growing IT services provider is seeking an experienced and proactive IT Support Team Leader to manage their onsite and field-based support team in Broxbourne. This is an exciting opportunity for a hands-on IT professional with strong technical expertise across 2nd and 3rd line support to play a key role in leading service delivery and driving operational excellence.As the IT Support Team Leader, you will oversee a small team of onsite IT Support Technicians and Field Engineers, ensuring that clients receive timely and effective technical support. You will act as the main escalation point for complex technical issues, manage workloads and priorities, and foster a collaborative, high-performance culture within the team.Key Responsibilities:Lead and support a team of onsite IT Support Technicians and Field EngineersProvide advanced 2nd and 3rd line technical support across a wide range of hardware, software, and networking environmentsOversee the day-to-day running of the service desk and field operations, ensuring SLAs and KPIs are consistently achievedAct as the primary escalation point for complex incidents and problem resolutionMonitor and manage ticket queues, ensuring accurate logging and timely updatesMentor and develop team members, promoting continuous improvement and knowledge sharingAssist with project delivery, system upgrades, and infrastructur