Company description:B. Braun Melsungen AGJob description:Your Role:We have an exciting opportunity for a proactive and people-focused Operations Support Team Leader - Planning and Scheduling to join our Technical Services team. In this role, you will lead the Planning and Scheduling function, ensuring the efficient delivery of back-office support while driving operational excellence and an outstanding customer experience across B. Braun''s service operations.You will oversee day-to-day team activities, support performance management, and work closely with Field Service Engineers, Workshop teams, and key stakeholders to optimise resource planning, service delivery, and customer satisfaction.As a people manager, you''ll play an essential part in shaping a positive, inclusive, and development-focused culture across the site. As a people manager, you''ll lead by example-playing a crucial role in creating a positive and productive work environment. Check out our Leadership Standard here to find out more. Working hours: 37.5 hours per week, on-site, Monday - FridayLocation: Working 5 days a week onsite at Chambers Way, Sheffield, S35 2PH. We offer free onsite parking.Your main responsibilities:Act as the primary contact for customer enquiries, including quotes, orders, products, and servicesLog and escalate customer feedback and complaints in line with quality processesSupport planning, scheduling, and capacity management to optimise engineer efficiencyWork closely with technical a