GBRS are recruiting for a permanent Service Advisor on behalf of their client, a car dealership based in the Loughborough area of Leicester

Service Advisor Role

Overview

Our Service Advisor is responsible for assisting customers with their service needs, explaining repair processes, and ensuring a smooth service experience from check-in to completion. They communicate between customers and technicians while maintaining high customer satisfaction.

Key Responsibilities

Greet customers and assess their service or repair needs

Listen carefully to customer concerns and document issues accurately

Provide estimates for repairs, parts, and labour costs

Schedule service appointments and manage workflow

Communicate repair updates and timelines to customers

Coordinate with technicians to ensure proper diagnosis and repair

Upsell additional services or maintenance when appropriate

Handle customer complaints and resolve issues professionally

Process invoices, payments, and maintain service records

Required Skills & Qualifications

Strong communication and customer service skills

Basic technical knowledge (especially for automotive roles)

Problem-solving and conflict resolution abilities

Sales skills for recommending services

Organizational and multitasking skills

Familiarity with service management software

Work Environment

Typically works in service centers, dealerships, or repair shops

Regular interaction with customers and technicians

May require standing, walking, and occasional weekend work

Key Performance Indicators (KPIs)

Customer satisfaction scores

Service sales and upsell performance

Efficiency in handling service orders

Customer retention and repeat business

Career Path

Please send your CV to us as soon as possible and we will call you with more information