We are currently recruiting on behalf of our client for the position of Vehicle Service Advisor at their reputable franchise-approved car dealership in Cardiff. This is a fantastic opportunity for an experienced and professional Vehicle Service Advisor to join a well-established dealership group with over 60 years of industry presence. The successful individual will play a key role in delivering exceptional customer service and ensuring smooth workshop operations. Benefits: Basic salary of up to £29,500 per annum, dependent on experience On-target earnings of approximately £35,000 per annum, based on customer service performance 22 days annual holiday allowance, plus 8 bank holidays Holiday entitlement increases with length of service, up to 25 days Workplace pension scheme Staff purchase discounts on cars, parts, servicing, and labour Manufacturer-accredited training programmes Expenses paid for bi-annual staff events, including summer and Christmas celebrations Opportunities for achievement incentives and meal events Long-term career progression within a reputable, multi-franchise dealer group Duties of a Service Advisor: Manage workload effectively alongside fellow Vehicle Service Advisors to ensure timely service delivery Liaise extensively with the workshop to monitor work in progress and update customers Ensure high levels of customer satisfaction through excellent communication and service Up-sell additional products and services where appropriate to maximise sale