Job Title: Credit Controller Department: Finance
Reports to: Financial Controller / Finance Manager
Location: Herefordshire
Type: Full-time 
Salary: Up to £32,000 DOE

Job Purpose As a Credit Controller you will be responsible for managing and maintaining the financial health of the business by ensuring the timely collection of outstanding debts from customers. Working within a fast-paced manufacturing environment, the role requires strong attention to detail, excellent communication skills, and the ability to work closely with production, sales, and logistics teams to resolve queries and support smooth cash flow.

Key Responsibilities

• Manage the end-to-end credit control process, ensuring timely collection of payments from customers, including wholesalers, distributors, and retailers.
• Review and assess new customer credit applications, perform credit checks, and set appropriate credit limits in line with company policy.
• Monitor customer account balances and proactively follow up on overdue invoices via phone, email, or written correspondence.
• Reconcile complex customer accounts, resolve billing issues, and work closely with internal teams (sales, order processing, dispatch, and customer service) to ensure accurate invoicing and prompt dispute resolution.
• Prepare and distribute aged debtor reports and escalate high-risk accounts to management.
• Maintain accurate records of communications and payment commitments.
• Liaise with external credit insurers or debt recovery agencies as required.
• Support month-end closing activities and provide input into cash flow forecasting.

• Strong interpersonal and negotiation skills with the ability to build and maintain relationships with internal and external stakeholders.
• Good understanding of the order-to-cash cycle in a manufacturing environment.
• High level of accuracy and attention to detail.
• Self-motivated and able to work independently in a deadline-driven environment.
• Proficient in Microsoft Excel and familiar with ERP/accounting systems such as SAP, Sage, Oracle, or similar.

• Minimum of 2–3 years’ experience in credit control, ideally within a manufacturing or B2B environment.
• Knowledge of credit risk management and familiarity with credit reference agencies.
• Finance or accounting qualification (e.g., AAT, CICM) is desirable but not essential.

• Based on-site, with potential hybrid working options depending on business needs.
• Standard business hours, with flexibility required during month-end or audit periods.
• Collaborative work with finance, production, and logistics teams to ensure continuity across the supply chain.