Technical Support Engineer Location: High Wycombe, Buckinghamshire Type: Permanent, Full-Time Overview We''re looking for a Technical Support Engineer to provide advanced technical assistance to a global team of field-based service engineers. The role involves troubleshooting complex electrical, hydraulic, and mechanical issues, offering expert guidance, and occasionally providing on-site support for complex problems. This position is primarily office-based and suits someone who enjoys problem-solving, teamwork, and supporting engineers in the field. Key Responsibilities - Provide remote technical support to field service engineers in the UK and overseas - Review and resolve escalated service issues, ensuring timely and effective outcomes - Support new product development and continuous improvement projects - Work closely with design and service teams to improve reliability and customer satisfaction - Maintain accurate service documentation, reports, and records - Promote best practices in safety, cost control, and quality improvement Skills and Competencies - Strong ability to interpret electrical, mechanical, and hydraulic schematics - Logical thinker with a practical approach to problem-solving - Confident communicator - able to explain technical concepts clearly - Self-motivated with good prioritisation and organisational skills - Team player with a proactive and customer-focused attitude Qualifications and Experience - HNC (or equivalent) in an engineering disci