Are you passionate about delivering outstanding customer experiences and driving operational excellence? Do you have the leadership qualities to inspire a dynamic team and take one of Norfolk''s most respected Ford dealerships to new heights?Busseys are searching for a talented Aftersales Manager to join our flagship FordStore and Transit Centre on Whiffler Road, Norwich. If you excel at motivating teams, achieving targets and building a first-class aftersales reputation, this is your moment. What You''ll Be Doing Lead the Service and Parts Departments : Oversee FordStore and Transit Centre operations, ensuring volume and profit targets are smashed and standards remain sky-high. Elevate Customer Satisfaction : Maintain exceptional customer relationships and retention through expert advice, seamless workflow and proactive problem-solving. Grow and Empower Our Team : Inspire, motivate, and develop your team - delivering appraisals, support and regular communication. Drive Efficiency and Profitability : Manage budgets, workshop efficiencies, pricing strategies and cost control to hit all targets. Uphold Standards and Processes: Guarantee adherence to Ford and Busseys'' procedures, championing everything from complaint resolution to health and safety. Support Across Departments : Work closely with all other managers and departments for smooth dealership operations. Key Skills and Experience Proven leadership in aftersales management (Automotive/Ford experience a plus) Track rec