Job Title: Customer Service and Support RepresentativeLocation: London - Hybrid Contract Type: 9 months About the RoleWe are looking for a customer-focused and proactive Customer Service Representative to join a global tech leader in their London office. You will be the first point of contact for customer queries related to shipping and logistics, working across email, chat, and phone to deliver timely, high-quality support.You''ll collaborate with internal teams and external partners to resolve shipping issues, track parcels, and manage claims. This is a fantastic opportunity for someone with strong customer service experience, excellent communication skills, and a background in shipping or logistics.Key ResponsibilitiesHandle customer queries related to shipping via email, chat, and phone, ensuring adherence to SLAsCoordinate with internal teams (inventory/export) and external partners (carriers, warehouses) to resolve issuesInvestigate lost/damaged package claims and manage escalationsTrack and follow up on delayed or missing shipments using ERP systems and carrier portalsMaintain detailed records of interactions and resolutionsMinimum Requirements2+ years of customer service experience with a strong understanding of logistics and shipping processesExperience working with carriers and using shipment tracking toolsExcel skills (pivot tables, VLOOKUP, data visualization)Strong communication, organization, and problem-solving abilitiesA-Level or equivalent qualificationPrefer