TXM Recruit is supporting a leading engineering and manufacturing organisation in the search for a Service Engineer to join their growing operations team based in Saffron Walden. This is a hands-on, customer-facing role, ideal for an engineer who enjoys problem-solving, working on complex products, and providing high-quality technical support both on-site and in the field. The Role As a Service Engineer, you will play a key part in supporting customers through on-the-ground repairs, upgrades, product evaluations, and technical support. You will manage your workload effectively, ensure high standards of quality and safety, and contribute to continuous improvement across service operations. You will be responsible for delivering a professional and responsive service, building strong customer relationships, and ensuring products meet quality, build, and delivery requirements. Key Responsibilities Customer Service and Field SupportProvide clear, professional communication with customers, maintaining strong working relationships.Translate technical requirements into clear, customer-friendly explanations.Train customer users on products and systems.Handle challenging service issues calmly and professionally, with a customer-first approach.Travel to customer sites as required, including occasional overnight stays.Service OperationsManage and prioritise service jobs to ensure timely scheduling and completion.Ensure safe handling of tools, materials, and hazardous substances in line w