We re supporting a growing, people-centred business in Nottingham who are looking for a Customer Service and Telesales Advisor to join their enthusiastic and friendly team. This is a brilliant opportunity for someone who enjoys building relationships, supporting customers, and contributing to sales activity in a positive and rewarding environment. The Role You ll be working as part of a supportive office team, handling a blend of inbound customer service enquiries and outbound calls to existing customers. Your role will involve helping customers place orders, sharing product updates, and ensuring every interaction reflects the organisation s commitment to exceptional service. To be considered for the role, you ll require the following essentials: Confident and comfortable speaking on the phone Approachable, personable, and great at building rapport Organised, reliable and able to prioritise tasks Patient, helpful and solution-focused when supporting customers Motivated by targets and keen to take ownership of results A quick learner with a positive, proactive attitude Within this position, you ll also be: Responding to inbound calls and emails in a warm, professional manner Resolving customer enquiries quickly and accurately Processing orders, returns, and general account updates Providing clear product information and support where needed Working with internal teams to ensure a smooth customer journey Making outbound calls to existing or previously active customers to sha