IT Business Analyst – Support and DocumentationIT Business Analyst – Support and Documentation

role at

May Business Consulting (Spain)

May Business Consulting is an international consulting firm offering advice on digital transformation, change management, efficiency and control. We have a completely client-centric approach, and we engage 100% proactively to maximize our added value.

About MBCMay Business Consulting is an international consulting firm offering advice on digital transformation, change management, efficiency and control. We have a completely client-centric approach, we engage 100% proactively to maximize our added value.

We have offices in Spain and the United Kingdom. We work on international projects with financial institutions, fintechs and startups.

About The ProfileWe are looking for an

IT Business Analyst

to support documentation efforts in IT support functions. This role will involve close collaboration with an existing team to analyze, structure, and document current IT processes and systems. The ideal candidate will have experience working in IT or operational support environments and be comfortable producing clear, structured documentation.

Functions

Support the analysis and documentation of current IT support processes.

Work closely with technical teams to understand workflows, system interactions, and incident handling.

Create and maintain process maps, procedures, manuals, and technical documentation.

Participate in workshops or interviews to gather information from stakeholders.

Assist in identifying areas for improvement or clarification in operational documentation.

Ensure consistency and quality across all documentation deliverables.

Requirements

3–5 years in IT Business Analyst or similar roles.

Initial experience in IT business analysis, technical support, or process documentation.

Familiarity with ITIL-based environments or IT support structures.

Good analytical and communication skills to extract and organize information effectively.

High level of written English to produce high-quality documentation.

Proficiency in tools such as MS Word, Excel, and Visio (or equivalent for process mapping).

Right to work in the UK.

Better if you have

Proactivity

Eagerness to excel

Empathy and ability to work in a team

Learning capacity and attention to detail

Customer oriented

Details

Location: London - HYBRID

Start Date: Within 2–4 weeks

Duration: Approx. 2–3 months

Reporting Line: Directly supports the Interim Head of IT

Nature of Work: Primarily documentation and analysis

Join a young consulting company and continue your professional growth and development. Work on international projects with a good working environment.

We are waiting for your application!

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