Customer Service Advisor - HybridLocation: Chester (Hybrid)Salary: Up to 36,571Contract: Permanent We''re looking for a Senior Customer Service Advisor to join a purpose-driven team dedicated to helping customers navigate complex and often vulnerable financial situations. This is a permanent role working 40 hours per week (with options for 37.5 or 35 hours pro rata), with a hybrid setup (2-3 days in the office after training) offering a salary of up to 36,571.The role involves supporting customers in complex and sensitive financial situations, providing tailored advice and helping them reach sustainable outcomes.This is more than a customer service role, it''s an opportunity to provide meaningful, life-changing support. You''ll act as a Debt Advice Specialist, using your judgement, empathy, and expertise to guide individuals through sensitive and challenging circumstances, often where there is no clear, standard solution.Working Hours and Flexibility:40 hours per week (with options for 37.5 or 35 hours - salary pro rata)Flexible shifts Monday-Saturday:Monday-Friday: 8am - 8pmSaturday: 8am - 5pmHybrid WorkingFirst 12 weeks office-basedFull availability required for the first 6 weeks (training period)Thereafter, 2-3 days per week in the office / home basedAbout YouYou''ll be someone who thrives in complex, people-focused roles and is motivated by making a real impact.Proven experience handling complex customer situations, ideally within financial services or a regulated enviro