Overview

Customer Success Manager (French Speaking) at Bluebeam. The CSM for France partners with customers to achieve their goals and desired outcomes with Bluebeam solutions. The CSM is an expert in the functional use cases of Bluebeam’s solutions across core industry verticals and roles, with a focus on ensuring customers receive the value they expect to drive renewals, expansions, and advocacy for adoption across France.What you\''ll do

Support pre-sales opportunities by demonstrating Bluebeam’s capabilities and answering the prospect’s product related questions.Support onboarding of new customer users by demonstrating Bluebeam’s best practices for the customer’s desired use case(s).Partner with customers to create success plans that enable the achievement of the customer’s desired outcomes.Deliver activities driven by a success plan including knowledge shares and project kick-offs.Connect with End Users to gather current use cases, metrics and opportunities to capture additional value.Share value and usage data with customers in business reviews to secure renewals and encourage expanded investments in licenses and training.Represent Bluebeam at industry events including trade shows and conferences.Partner with Marketing to help create and deliver customer facing content including webinars and videos.What we need from you

Strong background in Architecture, Construction or Engineering (Structural, MEP, Civil, Energy) Industries.Experience and familiarity with modern design and construction software.Excellent written and verbal communication skills.Strong software skills including typical office programs such as MS Office Suite, Salesforce, Teams, etc.5 years in a professional Architecture, Engineering, and or Construction role.Additional experience as a Customer Success Manager, Sales Engineer or Account Manager preferredBachelor’s Degree or applicable trade program completionStrongly preferred experience using Bluebeam SolutionsWhat we offer

People-focused, entrepreneurial culture with the backing of a stable, global, corporate entity – NemetschekCompetitive compensation and benefits packageWork-life balance fostered through a culture of diversity, inclusion, and appreciation of individual lifestyle needsOpportunity for continuous professional developmentFree and unlimited access to LinkedIn LearningUp to $5K annual education reimbursement (after 1 year tenure)DEIBA and About Bluebeam

Bluebeam is committed to building an inclusive environment in which everyone, regardless of background, has an opportunity to experience a deep sense of belonging. Each of our unique perspectives amplifies our collective power, and by encouraging diverse perspectives in an environment infused with mutual respect, we arrive at better solutions. When we bring the best version of ourselves to work, we can make our best contributions to the global community of people who build our world.About Bluebeam:

The construction industry is adopting new technology at a rapid pace. Tablets and cell phones are replacing paper blueprints, drones are surveying job sites in 3D, and cloud collaboration is changing the way teams work together. Bluebeam plays a crucial role in this transformation. The key to our success is a customer-focused approach to product development: we work with the industry to create solutions for the industry. Today, over 3 million people throughout the world use Bluebeam. In the US, we\''re a critical partner for the majority of top AEC firms, and rapidly expanding our presence globally, with offices in Australia, Denmark, Sweden, Germany and the UK.Come design and build your future with us.Bluebeam is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

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