Renewals Advisor Are you an experienced insurance professional with a passion for delivering exceptional customer service. Do you thrive in a role where building strong client relationships is key? If so, we have an exciting opportunity for you. Overview of the Role: In this role, you will be the primary point of contact for our existing clients at the renewal stage. You will provide professional, tailored advice to reflect their unique circumstances, ensuring positive outcomes and continuing their journey with us. Your focus will be on customer retention and identifying any upselling opportunities. You will be a vital part of a forward-thinking department, building strong rapport not only with clients but also with insurers, business partners, and introducers. Key Responsibilities: Servicing inbound and outbound calls to existing customers to the highest standards. Providing professional advice based on a comprehensive assessment of client needs. Accurately processing policies, transactions, and documentation. Negotiating terms with both clients and insurers. Nurturing and developing client, insurer, and business partner relations. Providing support and advice to colleagues. What We''re Looking For (Essential Criteria): At least 12 months of motor and/or home insurance experience. At least 12 months of experience in a customer-centric role involving sales, negotiation, and service. Frequent and competent use of Microsoft Office applications (Word, Excel, Outlook). Kno