Interventions Claims Handler (Hybrid on any shifts that start at 10.30/11/12)Birmingham Business Park B37Monday - Friday between 8.30am - 8pm (37.5 hours a week)Up to £27k plus commission Southam Selections are working with an Accident Management company based in Birmingham Business Park. They are going through a lot of growth and are now looking for 2 x handlers to join their team.The role; Making outbound calls with the aim of successfully capturing third parties, to strive towards commercial goals.Mitigating the cost of your captures by establishing the needs of the third party and following our processesSupporting the after-capture process in handling claims and mitigating the claims spend.Ensuring all claims are processed with an eye for potential fraud, exaggeration, and indemnity.Reviewing claims processes and recommending changes. You will also be highlighting missed opportunities, leakage, and areas for improvement.Supporting technical intervention claims matters in respect of questions / escalated customer scenarios and calls/liability referrals etc.Supporting the team and continually helping them to develop their knowledge and skill set.Ensuring the claims are reserved correctly and keep our portfolio financially accurate with each touch of a claim.Experience neededExperience in working within FNOL / Motor Claims / Intervention teamsUnderstanding of the customer claim journey from FNOL through to settlementA keen eye for detail and proven ability to mitigate third