Income Recovery and Enforcement Officer We are looking for an Income Recovery and Enforcement Officer to join an Income Management Team, this is an exciting opportunity to play a specialist role in managing legal action, protecting income and supporting residents to resolve arrears. Position: Income Recovery and Enforcement Officer Location: Stratford, London or Trafford, Manchester with hybrid working (20 to 40% office based) Salary: £32,881 per annum (London weighted) or £28,886 per annum (Regional) Hours: Full time, 35 hours per week Contract: Permanent Closing Date: 15 February 2026 Interviews: Week commencing 23 February 2026 Start Date: 30 March 2026 The Role This is a specialist, enforcement focused role where you will manage a portfolio of accounts already subject to legal action. You will take ownership of cases from preparing court paperwork through to eviction where required, making confident decisions that directly shape outcomes for residents and the organisation. You will represent the organisation in court on occasion and act as the main point of contact for external legal advocates. This is a fast paced, target driven role, balancing firm enforcement with compassionate customer service, helping residents get back on track while safeguarding the organisation''s ability to invest in homes and communities. You will: Manage a caseload across all legal stages of the arrears lifecycle, including preparing and presenting cases in court and progressing to eviction