We''re on the lookout for a Customer Service professional to join our well established and respected client based in Loughborough on a full time, permanent basis.Salary: 26,000 - 27,000 (depending on experience).The Role: As a Customer Experience Advisor, you will be responsible for providing end-to-end customer support for our client across all customer communication channels, mainly via email enquiries and calls. You''ll manage all types of customer queries including complaints, inter-departmental relationships, made-to-measure support and help shape a service experience that reflects the quality and creativity of the brands. Key Responsibilities: Demonstrate and execute a seamless, customer-centric journey, meticulously tailored to individual needs, to exceed expectations and cultivate loyalty.Respond promptly to all customer interactions via webchat, email and phone providing professional support to both internal and external stakeholders.Manage all inquiries with precision, ensuring accurate information processing.Handle queries and complaints with empathy and efficiency, always safeguarding brand reputation.Collaborate with fulfilment and operations to swiftly resolve delivery issues, returns, and product concerns.Process orders efficiently while maintaining accurate system information.Build and nurture strong customer relationships.Provide comprehensive after-sales support, including fault resolution and claims management.Engage with customers to thoroughly understand