Head of Listen to Families (London) Be the voice that drives change. Be the bridge between families and prison healthcare.For too long, families and carers have been shut out of the prison healthcare system, unable to support their loved ones when they need it most. Yet, their knowledge, experience, and insight are invaluable. When families are involved, outcomes improve for prisoners, families, the NHS, and the criminal justice system as a whole. That s where Listen to Families London comes in. This groundbreaking project, commissioned by NHS London, is transforming how prison healthcare services engage with families and carers. Over the past two years, our client has gathered the voices of more than 1,500 people, ensuring their experiences shape better healthcare in prisons. The Role: Champion Lived Experience, Drive Real Change They are looking for an inspiring individual to take this pioneering initiative to the next level. This is a rare opportunity to work at the intersection of healthcare, justice, and lived experience ensuring that families and carers are not just heard, but listened to. You will lead a dynamic project that operates in a quarterly cycle of listening, feedback, and action working directly with families, NHS teams, prison services, and policymakers to make real, lasting improvements in prison healthcare. At the heart of this project is their Family Team a group of people with lived experience of supporting loved ones in prison. You will ensure their voi