Hours: Monday - Friday 7:30am - 5:30pm, Alternate Saturdays 6:30am - 3:30pm About The Role: Join a well-established, family-owned builders merchant, based in Willesden. We''re looking for a friendly and knowledgeable Trade Counter Sales Assistant to provide excellent customer service and ensure the smooth running of this busy trade counter. Benefits: Perkbox 24/7 discounts, wellbeing support, online GP access and more Company Pension Scheme Group Life Assurance (up to 3x salary, subject to service) Staff Discount on all products Cycle to Work Scheme Employee Assistance Programme Long Service Awards 23 days annual leave + bank holidays + your birthday off Responsibilities: Provide a warm, professional welcome to all customers, offering knowledgeable advice and assistance. Manage in-store deliveries, both incoming and outgoing. Handle telephone enquiries promptly and communicate effectively with both customers and team members. Process customer orders and assist with stock replenishment. Respond positively and efficiently to customer requirements. Support periodic stock counts as needed. Requirements: Proven experience in delivering exceptional customer service A can do attitude Strong knowledge of hardware products and building materials Good communication skills with a confident, customer-first approach A team player who thrives in a busy, fast-paced environment Ability to manage tasks efficiently and remain motivated under pressure ..... full job details .....