Job Title: Customer Service Representative
Location: Northampton (Office-Based)
Salary: £28,000 - £30,000 per annum 
Hours: Monday to Friday, 8:00 AM - 5:00 PM (30-minute lunch break)
Job Type: Full-time, Permanent

About the Role

We are recruiting on behalf of our client for a proactive and customer-focused Customer Service Representative to join their Northampton-based team. This is a key role focused on delivering exceptional service, ensuring customer needs are handled efficiently and professionally at all times.

Key Responsibilities

Client Support

Respond to customer enquiries via email, phone, and live chat
Provide accurate quotations and resolve queries promptly

Order Management

• Monitor and manage backorders, keeping customers informed throughout

Account Support

• Support the Key Account Manager to deliver outstanding client service

Communication

• Maintain clear, professional communication with customers and internal teams

Skills & Experience

• Previous experience in a customer service or client support role
• Strong written and verbal communication skills
• Ability to manage multiple tasks and prioritise effectively
• Confident using email and live chat platforms; CRM experience is advantageous
• Positive, solutions-focused attitude with strong attention to detail

What''s on Offer

• Competitive salary of up to £30,000
• Company-wide profit-sharing bonus scheme
• Full-time, office-based role in Northampton
• Supportive and collaborative team environment

If you are passionate about delivering excellent customer service and want to be part of a growing and supportive organisation, we would love to hear from you.