Title: Customer Success Advisor - Commercial Location: Felixstowe Salary: £35000-£42000 Position Type: Permanent, full-time Hours of work: Monday-Friday 8.30am-5pm Our client, a leading UK rail freight and logistics company, are looking for a commercially driven Customer Success Manager to join their friendly team. The role As a Customer Success Advisor, you will be responsible for commercial accountability, growth and revenue responsibility, customer retention and engagement and onboarding and adoption activities.Main duties and responsibilities:- Lead customer onboarding activity to accelerate adoption, maximise customer value, and support long-term account growth and retention.- Develop trusted customer relationships through proactive engagement, ensuring customer needs are understood and translated into growth opportunities.- Maintain accurate customer and commercial data to generate actionable business intelligence, supporting strategic account development, retention, and revenue growth initiatives.- Drive adoption and utilisation of Freightliner Connect, enhancing customer lifetime value and strengthening customer loyalty and retention.- Proactively promote Freightliner Connect''s capabilities to identify upselling opportunities, increase customer engagement, and deliver incremental revenue growth.- Support account development plans by identifying opportunities to expand customer spend, improve retention, and enhance overall commercial performance.Key Measures:- ..... full job details .....