As a Support Analyst you will work within our Best Practices to provide Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey. To provide Service Desk support to clients via telephone and chat Logging and updating support tickets within the Company''s Incident Management Application Resolving support calls in a quick and efficient manner whilst meeting SLA''s To escalate calls where necessary to the Desktop Team and/or Infrastructure Team To complete company provided training to ensure you have what you need to fulfil your role Protected Information Protected Information To keep up to date with the latest technologies utilised by the Company To demonstrate a genuine desire to continually improve your technical knowledge and ability