Area Operations Manager

Job Description

Job title 64Area Operations ManagerLocation - LondonJob type: PermanentRef: 1524FieldDo you enjoy working with a down to earth, supportive team but at the same time be relied on to use your own initiative and problem solve out in the field? Our Field teams are critical in the delivery of our contracts, whether that is delivering, or supervising maintenance, installation, cabling, or civils works. Help build and keep the nation''s critical infrastructure connected and protected 24/7.This is a key role reporting in to the Operations Director within our Infrastructure Services team. You will be responsible for the day to day management of the London area and will be ultimately responsible for managing the supply chain for the ONSA contract. You will have Patch Managers and Supervisors reporting in to you and you will take the lead on all things relating to Safety, Compliance, Street Works, Customer relationships along with managing the strategic relationship with 35 London Boroughs.What you9ll do:Maintain deliverable performance against the contractual metricesEnsure reliable on budget delivery thorough the supply chainManage the work stack using the guild principalsManage resource against churn and budget to maintain workstack healthDrive and improve compliance - to include safety, quality and streetworks.Act as the ambassador for the given region develop and encourage strong customer relationships.Work with internal teams and customer to Identify and implement service improvement initiativesCreating customer SLA performance reports where contractually appropriateEnsure service related documentation is accurate, kept up-to-date at all times and follows the company9s document control proceduresEnsure Field based requirements are understood, to allow resource loaded forecasts to be planned and produced.Who you are:Outline the type of candidate you are looking forKey Requirements:Organisation Skills with the ability to work to defined timescalesPeople Management ExperienceIT Experience knowledge of Microsoft products including Teams, Outlook, Excel (intermediate) and power pointExcellent Communication Skills verbal/ written and a confident presenterConfident and successful negotiator managing client expectationsAbility to meet targets and consistently delivering projects on time, managing priorities, deadlines, and time critical situations for the business and client.Ability to identify areas of risk and good understanding risk management and solution provisionWhat we offer:A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.The additional benefits with this role:Company car/allowanceHealthcare33 days holiday, including public holidays, plus the option to buy or sell five days each yearCompany pension schemeA range of family friendly policiesOccupational health support and wellbeing PortalDiscounts on Cinema, Restaurants and Shopping with Telent Reward schemeLearn more about Telent:

Brilliance brought together.We are guided by our values and behaviours:Be InclusiveTake ResponsibilityCollaborateBe Customer-focussed#LI-Hybrid#TJ-HybridAbout Us

About TelentTelent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK9s critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you9ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You9ll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well.Brilliance brought together.We are guided by our values and behaviours:Be InclusiveTake ResponsibilityCollaborateBe Customer-focussed