About the role We are looking for an experienced Service Quality Manager to join our Quality Team, supporting a range of care services including residential and nursing care, homecare and specialist services. This is a hands-on quality and compliance role and we are looking for someone who can make an immediate impact. You will need to be confident working directly with service managers and operational teams, identifying areas of concern, supporting improvement and ensuring actions are completed and improvements are sustained. The role will be predominantly based across Weymouth, Bournemouth and Milford on Sea, so applicants must be able and willing to travel regularly between these locations. There may also be a requirement to support services in other areas from time to time. Reports to: Director of Service Quality Key duties and responsibilities You will work closely with service managers and operational teams to monitor and improve the quality and safety of care across our services. Your responsibilities will include: Completing quality, compliance and service audits and identifying areas requiring improvement. Reviewing care documentation, governance systems and evidence of regulatory compliance. Supporting services to develop and complete robust action plans following audits, inspections or identified concerns. Working alongside managers to embed improvements rather than simply identifying what needs to change. Monitoring outstanding actions and providing ..... full job details .....