Part-Time Control Operator - Emergency Response ServiceLocation: Loughborough Hours: Average 24 hours per week (shift-based) Contract: Temporary, Part-TimeConnaught Resourcing is a trusted specialist in healthcare recruitment, partnering with leading health and social care providers across the UK.We are currently working in partnership with a well-established local authority that delivers vital supported housing and emergency response services for elderly and vulnerable residents.Our client is seeking a Part-Time Control Operator to join their Lifeline-style monitoring and response service. This is a vital frontline role within a 24/7 operation, supporting individuals to live independently and safely in their own homes. You will be responsible for handling emergency alarm activations, urgent calls, and out-of-hours incidents, ensuring customers receive the appropriate support as quickly as possible.The role operates on a rotating 4-on, 4-off shift pattern, which includes evenings, weekends, and bank holidays. Some shifts may involve lone working.Key ResponsibilitiesRespond promptly to emergency calls and alarm activationsAssess situations and arrange appropriate support, including emergency services, on-call staff, or next of kinProvide calm, reassuring, and professional support over the telephoneAccurately record information while maintaining strict confidentialityLiaise with wardens, repairs teams, contractors, and partner agenciesWork flexibly across evenings, weekends, an