About the RoleWe are seeking an experienced Sales Leader to run the engine room of our sales and service operations. This is a hands-on leadership role in a fast-paced, phone-based environment, overseeing a hybrid team of 6 (3 Sales Executives and 3 Account Managers covering Customer Service).You will focus on managing call quantity and quality, driving daily performance metrics, and ensuring your team delivers outstanding commercial results and customer experiences. If you thrive in a high-energy sales environment and know how to motivate phone-based teams to hit their KPIs, this role is ideal for you.Key ResponsibilitiesTeam LeadershipLead, motivate, and coach a team of 6 sales and account management professionals.Run daily stand-ups, morning meetings, and engagement sessions to keep the team aligned and energized.Oversee phone activity, ensuring target dial rates, talk times, and daily outreach routines are met.Conduct call monitoring and quality assurance checks to maintain high standards for compliance, tone, and commercial effectiveness.Performance and KPI ManagementMonitor and report on key metrics including conversion rates, call volumes, retention targets, and customer satisfaction.Maintain visibility of team performance, providing coaching to address gaps and celebrate achievements.Ensure accurate data entry in CRM systems, including pipeline data and account notes.Sales and Service ExcellenceManage the end-to-end customer lifecycle, ensuring smooth handoffs between