Customer Service Coordinator - Logistics Location: Redditch B98Hours: 24 hours per week Wednesday - Friday 7:00am - 3:30pmContract: Permanent We are seeking a detail-oriented and proactive Customer Service Coordinator to join our logistics team. This is a key role in ensuring high levels of customer service and operational efficiency across the movement of goods and related administrative processes. The successful candidate will be responsible for managing customer orders, liaising with carriers and subcontractors, and maintaining accurate data across systems and spreadsheets. You will act as the main point of contact for customers and internal teams, ensuring jobs are tracked efficiently, communications are clear, and operational processes are completed to a high standard. The role requires someone highly organised, data-driven, and able to remain focused under pressure, with a positive, can-do attitude. Key Responsibilities Delivering exemplary customer service at all timesLoading and managing customer orders onto internal systemsMaintaining spreadsheets to support customer service and operational trackingBuilding and maintaining strong relationships with carriers and customersCommunicating effectively with subcontractors regarding shipmentsKeeping customers updated on the progress of jobsClosing out job files, obtaining PODs and purchase orders, and scanning documents onto the systemEnsuring clear and accurate communication with the warehouse regarding returns and outg