Role OverviewWe are seeking an accomplished, commercially driven General Manager to take strategic, operational, and commercial accountability for a flagship portfolio of contracts across the City of London.Reporting to the Divisional Director, you will lead a multidisciplinary team across hard (MandE) and soft facilities services. You will hold full PandL accountability, maintain client relationships at C-suite level, ensure operational excellence and contract retention, and identify organic business development opportunities.Key ResponsibilitiesStrategic Leadership and Team ManagementProvide inspirational leadership, strategic direction, and mentorship to an operational team consisting of Account Managers, Technical Leads, and Soft Service Managers.Foster a high-performance culture focused on safety, quality, and customer service.Lead talent acquisition, performance management, training, and succession planning across your operational accounts.Commercial and Financial GovernanceOwn full PandL accountability across the portfolio, typically managing budgets ranging from 8m to 15m+ per annum.Deliver targeted gross margins, track cash flow, monitor work-in-progress (WIP), and minimize debt aged profiles.Oversee commercial contract renewals, extensions, and price indexation negotiations.Identify and capture variable/additional project works to grow portfolio revenue.Client Relationship Management and RetentionAct as the strategic partner and principal point of contact for ..... full job details .....