Role: Senior Support EngineerLocation: London (Hybrid - 4 days on-site)Salary: Up to £45,000 + bonusBenefits: Share plan, private healthcare, enhanced annual leave, pension, life assurance, mental health support, gym discounts and moreOur client, a leading technology and infrastructure organisation, is hiring a Senior Support Engineer to support and maintain operational technology across a London-based client estate. This role offers the opportunity to work within a highly collaborative engineering team, delivering exceptional support while helping shape and improve service operations.You''ll play a key role in ensuring high-quality technical support across modern workplace technologies, endpoint management, identity platforms, and security tooling.What you''ll doProvide 2nd/3rd line support across enterprise technology platformsManage and resolve incidents, service requests, and escalations within agreed SLAsAdminister macOS, Google Workspace, Okta, Jamf and endpoint security platformsSupport onboarding/offboarding workflows and identity management integrationsMonitor device compliance and drive proactive remediation activitiesProduce root cause analysis reports and contribute to continual service improvementManage ticket queues and coordinate with third-party suppliers where requiredSupport monthly service reviews with KPI and SLA reportingBuild strong stakeholder relationships across technical and operational teamsYou''ll work closely with service delivery, account managem