Contact Centre Team Leader

Join a company where people, positivity, and performance come together. Are you an energetic and passionate Team Leader from a call centre / service centre background?Or maybe someone who has got substantial experience working in a telesales role who is looking for a step up?If you love motivating others, creating a yes we can culture, and delivering an exceptional customer experience, this is your opportunity to shine.As part of the Service Centre leadership team, you ll lead and inspire the Internal Sales Team to maximise sales and strengthen customer relationships. You ll coach your team to deliver best-in-class service, building capability and confidence, creating a high performing team environment.Your focus will be on driving performance: growing trading accounts, increasing product range and retention, and ensuring every customer interaction adds value. Here''s the important stuff:Location: Salford, ManchesterSalary: £31,000Benefits: 25 days holiday (plus bank holidays, increasing with service), enhanced maternity/paternity, 5% pension, healthcare plan, life assurance cover, staff discountsWe re looking for someone who brings energy, initiative, and a collaborative mindset. You ll have experience managing or leading a team, with the ability to coach, mentor and lead through change. You ll be an excellent communicator, organised and commercially aware, with a genuine passion for customer service and people development. In return, you ll join a supportive business that v
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