Assistant Travel Branch Manager

Location: Braintree & Chelmsford (flexible between branches)
Salary: £26,500 per annum 
Hours: Full-time, 37.5 hours per week
Contract: Permanent

Help lead two thriving travel branches at the heart of a values-driven business!

Are you a passionate travel professional with a flair for leadership and sales We’re looking for an experienced Assistant Travel Branch Manager to support the day-to-day operations of our Braintree and Chelmsford branches.

This role offers the chance to coach and inspire a dedicated team of travel consultants while helping customers plan unforgettable holidays — from UK breaks to worldwide escapes and luxury cruises.

You’ll play a key part in delivering exceptional customer service, supporting staff development, and driving profitability across both branches.

What You’ll Be Doing:

•  Assist the Travel Manager in overseeing both branch operations and achieving commercial targets
•  Lead by example in delivering exceptional customer service and expert holiday advice
•  Support with staff coaching, training, and development
•  Contribute to daily and weekly performance reporting
•  Assist with the sale and handling of foreign currency
•  Confidently create and book complex travel itineraries, tailoring each trip to customer needs
•  Maintain high branch standards in line with company policies and procedures

What You’ll Bring:

•  Minimum 2 years’ experience as a Travel Consultant
•  Passion for global destinations and the travel industry
•  Excellent communication and interpersonal skills
•  Strong customer service and sales ability
•  Accuracy, numeracy, and IT proficiency

Desirable (but not essential):

•  Experience in a similar Assistant Manager role
•  Familiarity with the Tarsc CRM system
•  Bureau de Change experience
•  A recognised travel qualification

Why Join Chelmsford Star Co-operative Society

As a co-operative, we do things differently. We’re owned by our members, guided by ethical values, and reinvest in our communities. When you join our team, you become part of a business that puts people first — from our colleagues to our customers.

Benefits Include:

•  Uncapped commission on bookings
•  Additional commission based on overall branch performance
•  Holidays at cost price through our agency
•  Weekly pay
•  Staff discounts: 10% in Co-op Food & Up to 20% in Quadrant Department Stores
•  Up to 20% in Quadrant Department Stores
•  Long Service Awards
•  Death in Service cover
•  Self-contributory pension & health plans
•  Access to educational trips with tour operators

Apply Now

If you’re ready to step into a leadership role and share your love of travel with customers and colleagues alike, we’d love to hear from you. Help us create memorable journeys — and enjoy one of your own with a rewarding career in travel.

No agencies please.