Job Title: Technical Supervisor (Facilities & Maintenance)

JLL is seeking an experienced-Technical Supervisor-to lead the on-site facilities maintenance and engineering team at a prestigious Central London site. This role is pivotal in delivering a best-in-class maintenance service and ensuring the building''s infrastructure is safe, efficient, and resilient.

Team Leadership & Management

• Supervise, coordinate, and lead the site-based engineering team to deliver all maintenance and repair services per the contract.

• Provide hands-on technical guidance and mentorship to the engineering team to foster skill development.

• Maintain minimum staffing levels and arrange shift coverage as needed, including out-of-hours emergency support.

• Champion a "Safety First" culture, ensuring strict adherence to all JLL Cardinal Rules of Safety during maintenance activities.

• Deliver monthly toolbox talks and safety awareness programs focused on the specific risks of engineering and maintenance work.

Facilities & Maintenance Management

• Oversee the planned preventative maintenance (PPM) schedule and all reactive maintenance activities to ensure maximum operational uptime.

• Manage all Mechanical, Electrical, Plumbing (MEP) systems and building fabric, ensuring they are maintained to the highest standards and in compliance with statutory regulations.

• Utilize the CAFM system to manage workflows, track asset performance, and ensure adherence to all maintenance SLAs and KPIs.

• Drive a culture of continuous improvement, recommending enhancements to maintenance strategies, asset lifecycle, and building systems efficiency.

Compliance & Risk Management

• Conduct regular health and safety inspections of all engineering work and perform routine audits of statutory logbooks.

• Manage all critical incident reporting and near-miss documentation related to facilities operations, leading after-action reviews to prevent recurrence.

• Carry out site supervisory visits to ensure the quality of both in-house and subcontractor work meets the required standards.

• Review all Risk Assessments and Method Statements (RAMS) and permits to work for maintenance tasks.

Client & Stakeholder Relations

• Act as the primary technical point of contact for the client and site teams on all facilities maintenance and engineering matters.

• Attend and professionally deliver weekly operations meetings, reporting on maintenance performance and challenges.

• Take ownership of client needs related to the building''s environment and maintain clear, proactive communication.

Performance & Reporting

• Prepare and present monthly engineering reports, detailing PPM completion rates, reactive works, budget tracking, and asset performance.

• Ensure all maintenance delivery meets and exceeds contractual SLA and KPI requirements.

• Escalate critical equipment failures immediately to the Technical Manager with clear recommendations for resolution.

Vendor & Supply Chain Management

• Manage specialist maintenance subcontractors, ensuring their site visits are properly coordinated and approved.

• Review all technical quotes for remedial works or projects before submission for approval.

• Source quotes and organize minor works and repairs in line with delegated authority.

• Manage the critical spares inventory, including maintaining stock registers and conducting monthly audits.

Experience & Qualifications

• Essential Experience:-5-10 years in a facilities maintenance supervision role, preferably within a corporate or high-end commercial environment.

• Technical Background:-Strong, hands-on technical background in MEP systems (Mechanical, Electrical, Plumbing).

• Team Management:-Demonstrable experience managing an in-house team of multi-skilled engineers.

• Systems:-Proficient in using Computer-Aided Facilities Management (CAFM) systems for work order management and reporting.

• Qualifications:-Relevant technical qualifications (e.g., City & Guilds, HNC/HND in a building services discipline) are highly desirable.