Job Title: Application Support Analyst Salary: £36,700 - £47,650 Location: Cambridge, Hybrid (at least 2 days per week in the office) Contract: Permanent, Full time (35 hours per week) We are Cambridge University Press and Assessment, a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge. The Application Support Analyst role sits within the Education Exam Solutions function of the Exam Technology Organisation (ETO). Working in collaboration with colleagues, you will provide operational support of examination processing applications, ensuring the normal operation of key services on behalf of ETO and the Business. About the role As an Application Support Analyst, you are responsible for making sure the relevant examination processing applications and services run smoothly. You will become a technical subject matter expert on the applications that provide the services you will be responsible for. Your work will focus mainly on the non-Live environments. The activities you will perform include; Act as a secondary contact for all support calls for the relevant examination processing applications and related data feeds. Use application and technical knowledge to fulfil requests. Provide advice and guidance to developers, testers and Business users on the supported applications. Deliver prompt identification, diagnosis and resolution of technical issues with the supported applications and data feeds to ensure availabi