The Production Team Leader is responsible for overseeing a team of production workers and ensuring the smooth, efficient operation of the production area. This role requires strong leadership, attention to detail, and an in-depth understanding of production processes. The Team Leader will drive continuous improvements using SQCDP measures, promoting a culture of excellence, accountability, passion, and teamwork.Key ResponsibilitiesCommunicationConduct structured morning SQCDP meetings and daily team communication to ensure clarity of targets and objectives.Build and maintain strong relationships with customers, ensuring clear communication regarding daily operations.Escalate relevant issues promptly to the Production Manager.SafetyWork with the HandS officer and committee to reduce risk through effective risk assessments.Ensure a safe working environment for all staff through regular safety controls audits.Investigate accidents and enforce safety controls, including method statements.Conduct return-to-work interviews following staff absence.QualityConduct full investigations into customer concerns and provide accurate, timely responses in line withSLA:Acknowledgement: 12 hoursContainment: 24 hoursCorrective Actions: 48 hoursRoot Cause (with evidence e.g., 8D): 10 daysEnsure accurate data capture and daily logging of reject data in the QA system.Conduct audits to ensure all work meets required standards.CostImplement actions to reduce or mitigate off-track hours against the vi