Head of Operations Crewe E-commerce 80kA fast-growing online retail business operating across multiple brands, with ambitious plans to become a market leader in our sector. To support our continued growth, we are looking for an experienced and commercially minded Head of Operations to lead and develop our operational function.This is a hands-on leadership role where you will oversee fulfilment, production, and third-party logistics operations, helping to drive performance, scalability, and continuous improvement across the business.The RoleAs Head of Operations, you will lead the operational teams at the Crewe site while also overseeing the 3PL network. You''ll play a key role in shaping operational strategy, improving efficiencies, and ensuring an outstanding customer experience.Key ResponsibilitiesLead and develop the Operations team, creating a high-performance and customer-focused cultureWork closely with the leadership team to support and deliver the wider business strategyOversee all fulfilment operations including goods intake, inventory management, kitting, pick and pack, and dispatchManage on-demand production operations to ensure quality, efficiency, and service excellenceIdentify and implement scalable process improvements, systems, and automation opportunitiesImprove communication and collaboration across departments and external partnersTake ownership of operational budgets and PandL performance, ensuring strong cost control and productivityMake key decisions aro