Customer Service Administrator

Location: Taunton, Somerset
Hours: 37.5 hours per week | 8am - 4.30pm Monday to Thursday, 8am - 1.30pm Friday
Salary: Competitive salary discussed at application stage

What''s On Offer

• Generous Annual Leave: Enjoy 26 days of holiday each year, plus Bank Holidays
• Secure Your Future: Benefit from a Defined Contribution Pension plan
• Peace of Mind: Group Life Assurance provides added security for you and your loved ones
• Income Protection: Group Income Protection ensures support if you''re unable to work due to illness or injury
• Free Parking: Take advantage of free on-site parking

The Role

As a Customer Service Administrator, you''ll be the welcoming face of the company - ensuring every customer enjoys a seamless experience from their very first interaction. You''ll play a key role in managing orders and responding to enquiries with efficiency and care.

Working closely with a supportive Customer Care Team and dynamic Sales Account Managers, you''ll deliver outstanding service and administrative support. You''ll collaborate with both internal colleagues and external customers, making a real impact on customer relationships and overall success.

Your Key Responsibilities

• Overseeing the end-to-end customer order journey, including booking, purchase order verification, and order processing.
• Delivering accurate pricing and delivery details using established systems and procedures.
• Supporting Sales Account Managers with event coordination and customer engagement activities.
• Responding promptly to telephone and email queries from both internal teams and external clients.
• Organising and maintaining both digital and paper filing systems to ensure easy access to information.
• Coordinating all incoming and outgoing site mail for smooth daily operations.
• Assisting with the setup of new customer accounts and processing credit term applications.

What You''ll Bring

• Prior experience working in a sales or customer service office environment.
• Proficient in Microsoft Office Suite and comfortable using digital tools.
• Skilled at building strong relationships with both customers and colleagues.
• Highly organised, detail-focused, and an excellent communicator.

How to Apply

If you''re enthusiastic, organised, and ready to take on a rewarding new challenge, we''d love to hear from you.

Submit your CV online or email it to (url removed). Prefer to chat first? Call Debbie on (phone number removed) to discuss the opportunity.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.